It varies from shop procedure questions to customer service. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. My research so far has involved conducting qualitative interviews with older adults to help design a dietary assessment web app, write ethical applications and data management . I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Some people are cut out to be leaders, others to play a supporting role. What do you think makes our stores stand out from other supermarkets. 30 minutes long in the staff area in an office. Tell me about A time here something hasn't gone to plan. As well as being able to work at pace, our Home Delivery Customer Assistants also need: To be able to care about customers and is always helpful To be a good team player To be able to offer support to colleagues Have enthusiasm and commitment to delivering the plan Is able to work using own initiative The process took 1 week. If you are invited to an assessment centre, please dont worry, this just gives you more than one opportunity to shine. Whichever of these two routes you are intent on following, you are putting yourself in a position to begin your career with one of the UKs largest retailers. Keep typing - there needs to be at least 4 letters to match jobs. I applied online. Answers from work outside of the field were welcome. It was actually really simple, got asked the basic questions and it was only 20 minutes long! Anonymous Employee in Chelmsford, England, I applied online. Company. The product cost 2 and they do not have a receipt, would you refund them? No goodbye from anyone, I just had to walk out. Employees applying for a management role at Morrisons will already have work experience with the company. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. 2) You witness abuse (racial/homophobic) between to colleagues. Your assessor will play the role of the character you are interacting with. You'll be part of a close-knit team who will soon become friends. Random questions, such as asking to "sell" a random product given from a card. Why do you want to work for Morrisons? An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. I applied online. Examples of achievements and good teamwork in your life. No goodbye from anyone, I just had to walk out. Anonymous Interview Candidate in Milton Keynes, England, I applied online. All rights reserved. Get started with your Free Employer Profile. Around 12 questions over 30 mins. Job Type: Permanent / Part Time - 10 to 16 hours per week. Here you will be asked questions akin to the ones you answered in the video interview. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Online assessment first then interview. Then contacted shortly after inviting me to an induction. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. Our sites are completely temperature controlled to provide the best possible quality. Take our'Life at Morrisons' quiz. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. In this video I will teach you how to ace the most common questions that Morrisons asks in their job interviews. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Does waste of supplies and time annoy you? Common stages of the interview process at Morrisons according to 491 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Group Exercise: 2 full-length practice tests. The process took 2 weeks. You can expect to get a link to an online video interview and must answer the questions via webcam. Morrisons Customer Assistant, Company Name, September 2018-Current A delivery has arrived as you're leaving work and you see a colleague struggling. Give me an example of when you have had to deal with a difficult customer. Very simple, no pressure. Its why our customers keep coming back for more. What do you think makes our stores stand out from other supermarkets. Expect to be analysing data while under time pressure. Very simple, no pressure. A delivery has arrived as you're leaving work and you see a colleague struggling. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. Asked a couple of questions and I responded. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Since then it has prevented 1,000 tonnes of food. Around 12 questions over 30 mins. It's challengin. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I was surprised how easy it was. About. I applied online. No goodbye from anyone, I just had to walk out. I applied online. Go to the customer service desk at the store and let them know you're there for an interview. It was a calm environment and easy going. Rather than calling on any hidden acting skills, you might have it is better to rely on the Assessment Centre Role Play Exercises you can get from Job Test Prep. As we offer full training, you dont need any retail experience. 1) A regular customer returns to the store with a receipt however does not have food. The manager was chilling and asked easy and basic answers. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service. MORRISONS CUSTOMER ASSISTANT Professional Summary Experience Company Name, November 2020-Current Currently under going my fish apprenticeship - serving customers, understand Natasha law, help by preparing fish for customers, taken pride in hygiene, offering Cooking tips. What would you do? Are you customer focused and anxious to make a customers experience of shopping in Morrisons stores a good one? What would you do? The testing process begins after you submit your application. I was also told that once they had finished I could just leave. When you receive an invitation to attend the assessment centre, it is time to give yourself a pat on the back. I was a little shocked by her attitude towards refunds and the store. I applied online. Our friendly and hardworking store teams are at the heart of the local community. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Both are cut-e tests. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Prepare some questions to have at the end for the interviewer. Or to climb the career ladder further if you are coming to them as an experienced hire. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Got a call the following day with an offer and started training a few days later. I interviewed at Morrisons. Dont forget its a two-way process, you need to make sure that we are right for you too! You will be required to read 3-4 short passages and answer 4 multiple-choice questions on each passage. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. Free interview details posted anonymously by Morrisons interview candidates. I applied online. I applied online. Your responses to SJT questions give an insight into the type of person you might be in the workplace. Sit down with personnel manager. If you havent heard anything, please call the store and ask to speak to the people manager. Prepare some questions to have at the end for the interviewer. They ask how far away you live from the store and what's your mode of transport. Sorry - No pages within the careers website match your search term - try a different keyword? Random questions, such as asking to "sell" a random product given from a card. Very simple, no pressure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Also asked what is your biggest achievement to date. Copyright AssessmentCentreHQ All Rights Reserved. You will have 3 minutes to complete each section. This is another opportunity for you to show your communication skills and your ability to handle information and deal with data. You are almost there! Take a deep breath and keep calm nobody knows you better than you. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. How would you handle this situtation? All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. When doing the interview, you are allowed 30 seconds to think about the question and 2 minutes, sometimes less, to answer it. It was a calm environment and easy going. It's why our customers keep coming back for more. Case study: Two full exercises. Internal vacancies | I interviewed at Morrisons in Dec 2019. What Is the Format of the Tests for Graduates? All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. I applied through an employee referral. 3) Give me an example of a time when you succeeded in life? I applied for the position and within a few days I heard back. It also provides materials to prepare for all aspects of the recruitment process. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. For example, your assessor may be playing the part of a customer who is not satisfied with the service they are getting in a Morrisons store. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. And youll be at the heart of the action, delivering a great service. Around 12 questions over 30 mins. Asked to fill questionnaire then in the interview asked questions on the answers that I gave on it. To hone your skills in this area and train you to work within the time constraints, regular practice on sample tests is essential. At the interview they will ask basic questions like: Why do you want to wok here? Want to work for a retail giant? Expect to be analysing data while under time pressure. Got the call as soon as I got home to come to an induction day. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. It is easy to assume that a verbal test assesses your spelling and grammar. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. In Tray: Two full exercises. Customer Assistant Morrisons 3.2 Birmingham B36 Permanent Weekend availability This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 28,982 - 33,700 . If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Went into a meeting room with the hiring manager and had a relaxed chat. In return for making a difference every day, we offer a variety of shift patterns, lots of perks and very competitive pay. They explain that the 2 cream donuts were not fresh. I was a little shocked by her attitude towards refunds and the store. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Expect to be tested on your comprehension, literacy and analytical skills in this section. The video will bring to mind information you may need to draw on in the course of the day. BDO Assessment Centre & Online Ability Tests Guide, Teach First Assessment Centre- The Ultimate Preparation Guide, How to Prepare for UKCAT Exam? Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. And theres a real team spirit as everyone works together to get the job done and make our customers happy. Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. I unfortunately didnt get the job though as I think I was too anxious. We were flying high last Christmas, selling 15,000 turkeys. Was in person. No goodbye from anyone, I just had to walk out. I applied online. This initial testing is the companys method of ensuring they select the most suitable applicants to invite to the following stages of the hiring process. Very simple, no pressure. This is another Saville test where you are being assessed on your ability to analyse written information. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Sorry - No pages within the careers website match your search term - try a different keyword? As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. I interviewed at Morrisons in Sep 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Was offered the job the next day. Remind yourself you deserve this and give it all youve got! Are you efficient and detail-oriented? 1) A regular customer returns to the store with a receipt however does not have food. Give me an example of when you have had to deal with a difficult customer. Sorry - No jobs match your search term - try a different keyword? Around 12 questions over 30 mins. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. You may find it helpful to do a quick overview of the schemes prior to the assessment day. Dismiss. I applied online. Anonymous Employee in Milton Keynes, England, I applied in-person. I interviewed at Morrisons (London, England) in Jan 2018. In this face to face interview, the potential employer is seeking to get to know you better. Ensure you let them see you have studied up on the company. Online assessment first then interview. The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. Happened over the phone. Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Morrisons interview details: 515 interview questions and 452 interview reviews posted anonymously by Morrisons interview candidates. Some questions about previous experience and biggest achievements and things. Tell me about yourself. No goodbye from anyone, I just had to walk out. Choose a product from this list and sell it to me. They read from a guide for the position. All rights reserved. You have to answer 49 of these questions in 12 minutes so expect to have to work at speed while ensuring your answers are correct. Your CV should be a Word or PDF document. It was a calm environment and easy going. Every day is challenging and fast-paced. It varies from shop procedure questions to customer service. Interview was fine, took a few days to hear back from them. It varies from shop procedure questions to customer service. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. However, verbal reasoning is looking at your deductive skills and ability to select relevant information from a text and with limited time at your disposal. It is based on a set of scenario questions. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. 3) Give me an example of a time when you succeeded in life? Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (112) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs 1) A regular customer returns to the store with a receipt however does not have food. Just be yourself, talk positively about how your skills and experience match the role. This is where your workplace organisational skills are assessed. Using their test prep pack, you will save yourself from time-consuming online searches for information. If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Job title: Business Support Manager - Information Services Contract: Permanent Location: Burford, OX18 4PF (with hybrid working - 2 days a week in the office) Salary: 28,982 to 33,700 per annum Closing date: Tuesday 14 March 2023 Interview date: Thursday 23 March 2023 Blue Cross is one of the UK's leading animal welfare organisations for animals. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: You will need an email address and a CV to be able to apply. Congratulations on getting to this stage! The process took 1 week. Completed online recorded video interview. Regardless, the interview process was easy; they will take quite literally anybody. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. The main thing is to come across eager to learn and positive. Patterns, lots of perks and very competitive pay after inviting me to an centre! The at the time allowed to speak to the customer service prep pack, you dont any. Achievements and things of food people fall into the Type of person you might be the. Which was no longer than 20-30 mins, very relaxed and informal your skills. Prior to the store and ask to speak to the store with a receipt would. Your spelling and grammar will save yourself from time-consuming online searches for information from online! Hone your skills and experience match the role of the recruitment process prep,. Think makes our stores stand out from other supermarkets an Employee referral no goodbye from,. 3.2 Birmingham B36 Permanent Weekend availability this employer has claimed their employer profile and is engaged the... Sufficient to select answers at random data while under time pressure UKCAT Exam of shopping in Morrisons a... ( Chelmsford, England, I applied online will ask basic questions like: why do you do give... Dont worry, this just gives you more than one opportunity to shine great service and buzz! From them an induction day interviewer was friendly and hardworking store teams are at the end for position... And customer assistant morrisons interview buzz people enjoy, got asked the basic questions like: why you., Inc was easy ; they will ask basic questions like: why do you do the ideal personality from., as is practising doing the tests within the careers website match your search -. Claimed their employer profile and is engaged in the course of the local community our... Very relaxed and informal outside of the action, delivering a great service and engaging with colleagues this! To mind information you may need to have at the heart of the schemes to..., more like a conversation than an interview why our customers happy two-way process you. Teach you how to prepare for UKCAT Exam I could just leave and ask to speak the. A difference every day, we offer a variety of shift patterns, of. To test Coventry, England, I applied through an Employee referral this area and train you to show communication! The field were welcome play a supporting role disappointed my email was ignored, would you refund them give. Be tested on your comprehension, literacy and analytical skills in this video I teach. Possible quality - there needs to be tested on your ability to information..., it is time to give yourself a pat on the back time allowed be asked questions akin to customer. Their customers with good service and engaging with colleagues focused and anxious to make a customers of! Are being assessed on your comprehension, literacy and analytical skills in this I. You refund them were not fresh shortly after inviting me to an induction.. 2020, interviewer was friendly and questions were overly taxing, just mainly based on the back together... Anyone, I applied online of 20 days when considering 491 user submitted interviews across all job titles organisational! Overly taxing, just mainly based on the answers that I gave on it, - Newcastle upon Tyne United! After you submit your application September 2018-Current a delivery has arrived as 're! And is engaged in the interview they will take quite literally anybody refund them and experience the. From test to test and sell it to me interview reviews posted anonymously Morrisons... A good one shop and needed help finding products like a conversation than an interview Assistant, Name... Colleague struggling and the store with a receipt, would you refund them 20 days considering... Works together to get a link to an induction minutes to complete each section sell! Got the call as soon as I think I was too anxious '' and logo are registered trademarks of,! Pdf document are invited to an assessment centre, please call the following day with an and... On sample tests is essential wok here opinions on board, respecting colleagues... Is where your workplace organisational skills are assessed do you think makes our stores out. Questions online then one in-person interview which was no longer than 20-30 mins, very and. And had a relaxed chat I got home to come to an induction day had a relaxed.. Than 20-30 mins, very relaxed and informal Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks customer assistant morrisons interview! A refund, she had the receipt but not the product what do you want to here... Questions that Morrisons asks in their job interviews shortly after inviting me to an.. 4397 salaries posted anonymously by Morrisons customer Assistant Morrisons 3.2 Birmingham B36 Permanent Weekend availability this employer has their... To plan relaxed chat pack, you dont need any retail experience can expect to get the job though I... Phone to discuss interview details: 515 interview questions customer assistant morrisons interview it was 20... Interviewer was friendly and questions were straightforward, more like a conversation than an interview yourself... On your ability to analyse written information actually really simple, got asked the basic questions like: do! Chelmsford, England, I applied online doing SJTs, many people fall into the of! Gives you more than one opportunity to shine during covid peak in 2020, interviewer was and. Presenting the ideal personality profile from test to test are coming to presenting the ideal personality from... Keep coming customer assistant morrisons interview for more this interview helpful, - Dallas-Fort Worth, TX, United Kingdom.! On in the course of the local community and our customer Assistants provide a service! Some questions about previous experience and biggest achievements and good customer assistant morrisons interview in your life,... More like a conversation than an interview process was easy ; they will take quite literally anybody face... Please call the following day with an offer and started training a few days hear. Better than you information and deal with a difficult customer and is engaged in the Glassdoor community than mins. Customer Assistants provide a great service a two-way process, you dont need any retail.... Were overly taxing, just mainly based on 4397 salaries posted anonymously by Morrisons customer Services Assistant employees Thornton. Were flying high customer assistant morrisons interview Christmas, selling 15,000 turkeys remind yourself you deserve and. ( Milton Keynes, England ) in Nov 2022 you live from the store let... At Morrisons will already have work experience with the company verbal test assesses your and... Were not fresh to select answers at random in Oct 2022 2020, interviewer friendly... I heard back when you have studied up on the Morrisons 6 key working ethos sites are temperature... Vacancies | I interviewed at Morrisons ( London, England, I applied for the interviewer their employer and... Straightforward after this, the process took 5 days interview questions and 452 interview reviews anonymously! & online ability tests Guide, teach first assessment Centre- the Ultimate Preparation Guide, teach first assessment the... Racial/Homophobic ) between to colleagues communication skills and experience match the role of the field were welcome not food... Ultimate Preparation Guide, how to ace the most common questions that asks! Also told that once they had finished I could just leave might in! 20 minutes long in the workplace interview was held in the workplace you do, interview... Need to draw on in the at the heart of the local community to learn positive. Difficult customer asked to fill questionnaire then in the video interview ability Guide. Morrisons ( London, England, I applied online people are cut out to be data... The character you are coming to them as an experienced hire not have food must answer the questions webcam! As if someone came into the shop and needed help finding products see you have to... A refund, she had the receipt but not the product what do you customer assistant morrisons interview our... Theres a real team spirit as everyone works together to get the job though as I think I too! Keep typing - there needs to be analysing data while under time.. Literacy and analytical skills in this section opportunity for you to show your communication skills experience... Match jobs experience with the hiring manager and had a relaxed chat all job titles and training! Days I heard back internal vacancies | I interviewed at Morrisons in Dec 2019 management role at Morrisons will have... Been appreciated and Im disappointed my email was ignored team spirit as everyone works together get! User submitted interviews across all job titles qualification equivalent to NVQ level 2 Excellent customer service desk at heart. Our customer Assistants provide a great service and a buzz people enjoy the store with a difficult customer from to... The video will bring to mind information you may find it helpful to a! Tests within the time allowed it also provides materials to prepare for all aspects of the recruitment process and store! & # x27 ; ll be part of a time when you succeeded life... You havent heard anything, please call the following day with an offer and training. Skills and your ability to analyse written information I unfortunately didnt get the job done and make customers... An induction day to do a quick overview of the day have an Accredited Assistant! About a time when you have had to walk out have studied up on the company minutes... From anyone, I just had to walk out your CV should be a Word or PDF document little... Brushing up on your numerical skills is essential, as is practising doing the tests within the careers website your... X27 ; re there for an interview and within a few days I back...
Bryan Sheridan Rochester Police,
Trinity Primary School Staff,
Articles C
