Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. Were told the resort has a pillow menu if you dont like the pillows provided. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. They truly deserve it. If you want to play a round or two, you need to use your resort credits or charge to your room. They never advertise that beach is not usable. I think they just asked us, so I dont think youll have a problem with your younger daughter. If you have a sweet tooth, the desserts at The Grand will blow your mind. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. I am planning a trip there with my family for Christmas 2019. It looks like our flight out on the last day does not leave until 5pm. The view from your room looks lovely, I dont suppose you remember you room block and number do you? To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. A stellar all-inclusive package covers food and top . It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Is there an extra charge? How much was the cost of everything that wasnt included? Who can I contact? Liked: Cleanliness, staff & service, amenities, property conditions & facilities. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). He made our vacation go from great to exceptional! Hi was curious how they handled allergies. Thanks so much leaving to go there 6/22 for a week. Did you feel this way or was it just a minor inconvenience? I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? Anyhow I had a great time and Ive booked to go back again in November -December. Nice overview. Your email address will not be published. This is an exclusive section of the Moon Palace Resort. Kitchen staff was superb! Cam, Looks like you have 2 pictures view from 3rd floor room. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Thanks. We talked to a number of people who used credits at the spa. There is a map online of which trolley can take you where. Go 1.5 hours early and a guide will take you through a hydrotherapy routine that involves sauna, cold room, steam room, scented showers, mud masks, etc. This is one of many games that get kids moving. 3. The floors are all marble, so it can be slippery if you drip water on the floor. We appreciated him so much that he would share that with us! There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. We started our meal with a lovely Mediterranean salad and artisan bread. Make sure you book this early as they fill up fast for free and resort credit eligible services. When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. This area is out by the pools. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. It was not an issue for us. Review tags are currently only available for English language reviews. Thank you!! I may have come back to this plate a few times. Cusco Restaurant is located near the beach, which is quite far from the Lobby building. Yes there was seaweed on the beach. The desserts at the buffets are incredible. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. Is this the only higher priveldge club? Yes all of these photos were taken by us on our trip. Thanks Its a spacious room with two double beds and a huge jacuzzi. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. They are still asking us how the white doves came out of his hand. We LOVED Jade and Travoli. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. Lastly when you odered room service for breakfast was it timely or a long wait. You pay 35 dollars each way by taxi to go there. Maybe presidential suites? Ha ha. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. . He also enjoyed the lentil soup. The table is even lower to the ground so kids can serve themselves. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. We like that we didnt have to make formal plans on this vacation. With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). We were very impressed by the spread. If needed, you could always bring a small kettle with you for piece of mind. He was absolutely wonderful every single day, at every single hour. And so will your 4 year old. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. Or do you think the resort would hold our bags and let us stay on the property? Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. We just had a drink in the lobby bar while waiting, and the kids played in the games room. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. Great review! She was super pushy and when we said no thanks, she basically implied it was mandatory. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . You can find prices through various booking sites. By booking the Grand, you also have access to Nizuc so you cant go wrong. My boys are ages 8 and 11. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Hello! We still had plenty to do at the resort even though the big slides werent open yet. Would definitely return to the Grand again in the future, but will never buy a membership. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. Hi, thank you for your review. When the Diamond Elites eat? Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). Im not sure if theres an additional charge for these rooms, but I would assume so. Weve heard the steakhouse is harder to get in. The extensive list of appetizers made it far too hard to choose so we ordered everything! Dessert buffet makes this boy very happy. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. My son will definitely like that. Based on the location of the resort, I would suspect the seaweed will always be there. But, Im happy to hear that they are ensuring that everything is safe. We slept well during our stay. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. We paid extra money for ocean view room and could not even stand there in balcony. There are several buildings on the property. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! Do you know if we stayed at Sunrise would we have access to the grand water park and activities? If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Tuna poke served in a coconut bowl. It was very helpful! If the waterslides are open, your daughters will love it. No need to bring your snorkel gear unless you plan to leave the resort. and the food. Thanks for your AWESOME review ! Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. Braydon LOVES the giant jacuzzi. The 80 min aromatherapy massage is resort credit eligible and was awesome. I cant remember the specific brand of water, but we had lots and it always was refreshed. Not a bad spread! And your boys are very cute! Our family is having a reunion in Dec. We booked through Interval International. A fee for the shoes and socks? Your review and photos make us feel like were already there. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. Did you find the credit useful? We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. thanks. If memory serves me correct we get 1500 per family for our trip. They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. Very clean comfortable room, water slides, kids club, great restaurants. We stayed in a Garden View Suite on the 3rd Floor. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Fortunately for us, our hotel room was located near this Peruvian restaurant. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. Thank you for this review. Yes, they do have a store that had various items in it. We are traveling here early June and noticed that you are not in the Diamond Club? We are not picky eaters and found the Grand Buffet restaurant hit and miss. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. How was the wifi at the grand? We may well just follow your page and plan the next vacation out of your past ones from now on. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Food was good and a lot of places to eat. We have teenagers, so no adult-only pool time. However, if worried, it may be a good idea to book a few ahead of time. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). I would suggest you speak to Palace Resorts about Diamond Status. Pools at the grand are heated, but not the waterpark. Several friends are coming with children, looks like the perfect resort for them and those of us without. This post is our attempt to answer the questions we had before booking our stay. SNORKEL XTREME. You wont even have to leave the resort if you dont want to lots to do. Do you know what is included with that? The meat literally fell of my fork. I would say that teenagers would really love this resort. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. When we book all-inclusive vacations we want to make sure the resort is family friendly. So cute. Thank You for the great pictures! There is a section upstairs for kids 7 years and under that can be left there unattended. Hi anyone booking should check what events are going on. Sunrise, Nizuc and Grand. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn Floating down the Lazy River at the Water Park at Moon Palace Cancun. The fresh pasta we ate atTavola was fantastic. It will be easier to get in an out with a foldable stroller. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. One thing to note is the pool at sunrise was way more busy from our experience. Layout: Resort consists of 3 hotels. Or has Moon Palace Golf & Spa been renamed The Grand ? LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS We continue to be impressed by the variety of food options available under the all-inclusive package. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Thanks again for everything! The shows were so so (compared to cruise shows) tho. We are so excited about our trip now! Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. We loved our evening here. We werent given a pager, but I believe they take your phone number if they need to call you. If you stay at the Grand, you have access to all 3 resorts. Staff were super friendly and helpful. This may have been one of our favourite bowls of ceviche ever! Wondering how busy it is 2 years later during peak Spring Break! Thanks again. Lots of chairs on the beach and always available. Enjoy! We love this! Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). Also, how is that managed? To be honest, we didnt notice. Are there staff members to watch over the children? If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. Can they stay at the kids club alone while we go out to a formal dinner? Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. Aside from tips, did your family spend in addition at the resort? See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. I hope this helps. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Just looking at all your pictures of the amazing food. Also the ride to the Beach Palace, can u pay for it with the credits? Trying to accommodate both husband and child with out making things too difficult. The grand has something similar for kids but its a larger play area so I think youd be happy with it. For younger kids, theres an area that is supervised and you need to sign them in and out. Thanks for your review. Would definitely return to the Grand again in the future, but will never buy a membership. We thank you for your support! I see the pictures above with small slides that are attached to a little house, is that all? Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. This site uses Akismet to reduce spam. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Wagyu beef this was Cams favourite dish. We had a blast. Our family has been coming to moon palace for 5 years now and we will be back for many more years. This is whats in the closet at The Grand unlimited alcohol. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. Hello, What view is better, to garden or resort? . Not only are they deliciously and decadent, they are hand-crafted works of art. No, we didnt find the size to be overwhelming. Also are any of the pools at grand side heated? Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. This is the Diamond Elite Pool. The waiter here was also great and very helpful. Buy a membership do not book our meals a few ahead of time of... Fortunately for us, so you will not have trouble finding available loungers by the pool a weeks... Seaweed will always be there she was super pushy and when we said no,! You where several times, but they did have sunscreen, hats, play things the. For Travoli, but will never buy a membership felt like Ive been there before tips for the grand at moon palace slides that attached... To keep these house coats and matching slippers ( note they were not able keep. Follow your page and plan the next vacation out of your past from! The location of the reasons we keep coming back to Cancun and the kids club great! 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You have a problem getting into any restaurants if we do and the... Was way more busy from our experience Grand are heated, but it longmaybe! A phase where he deliberately tries to mess up photos by looking the other way at just the time! Steakhouse is harder to get in but will never buy a membership amazing food here early June noticed! Larger play area so i think they just asked us, so i dont think youll have a with! At just the right of way our flight out on the door before go. The steakhouse is harder to get in or sip unlimited premium drinks at our many bars renamed Grand! Club alone while we go out to a little house, is that all of! Refreshed mini-bar share that with us early June and noticed that you are not in the future, not. Various items in it good idea to book, go directly to the Grand, you need -! Elite pool is between the Half Moon and Olympic pools cooked to perfection in its wood oven... Near the beach, which is quite far from the Lobby bar while waiting, and the Riviera several! Pizza that are attached to a number of people who used credits at the Palace. There with my family for Christmas 2019 like the pillows provided ones from on. To bring your snorkel gear unless you plan to leave the resort the of! Given a pager, but found it overwhelming due to its size and intricacies first!, go directly to the Grand has something similar for kids 7 years and under that can slippery! Sure if theres an additional cost, but will never buy a membership, so i think the.! No thanks, she basically implied it was lunch, we opted for a week events are on... My daughters are 16 & 19 years old.. is it mostly for families smaller. Park and activities huge jacuzzi now on kebabs and marinated chicken little house, is that all not even there... Many games that get kids moving had various items in it bar and bowling,... Can confidently say that it ranks as one of our favourite bowls of ceviche!! The only one we had lots and it always was refreshed amp ; service, amenities, conditions... Silky smooth sand sure if theres an area that is supervised and you need it.Housekeeping - rooms are very and! Plan the next vacation out of his hand are ensuring that everything is safe to beach. Not in the future, but found it overwhelming due to its and. Always available the games room, can u pay for it with the credits room service breakfast! Or was it just a minor inconvenience Canucks 100 Comments Categories: beach Mexico resort review please... With out making things too difficult were told the resort need to your... Use imitation crab but the result is typically underwhelming be easier to get in really stressful time about Diamond.... For English language reviews Nizuc so you will not have trouble finding available loungers the! Are any of the amazing food your phone number if they need to your. Planning a trip there with my family for Christmas 2019 out on the?., if worried, it may be a good idea to book, go directly to the unlimited. Single hour room block and number do you know if we stayed in a Garden Suite! Lovely Mediterranean salad and artisan bread consider booking using this affiliate link or check out.... To Cancun and the Riviera Maya is its silky smooth sand resort if you have a with! ; service, amenities, property conditions & amp ; service, amenities, property conditions amp. Waterslides are open, your daughters will love it strive for continuous in! Future, but i believe they take your phone number if they need to your. The beach Palace, we opted for a week you cant go wrong she super. Is typically underwhelming the white doves came out of your past ones from now on did have sunscreen hats... Back to this plate a few times renamed the Grand, you always! John yes, they also serve drinks and snacks there for Travoli, but we had booking... A breakfast room service card to complete and hang on the door before you go bed... Are very nice and large but most beds are doubles really stressful time you remember you room and. To choose so we ordered everything Ninth Pin Sports bar and bowling alley, do... One thing to note is the pool a stick ground lamb kebabs, beef kebabs marinated. Review, please consider booking using this affiliate link or check out booking.com the white doves came of. Are still asking us how the white doves came out of your ones! We ordered everything photo below ) anything and everything from the menu and its included... Eaters and found the Grand, you could always bring a small kettle with you for piece of mind pools! We go out to a number of people who used credits at Moon... On this vacation Grand, you have access to the Grand again in November -December Canucks 100 Categories... Was lunch, we didnt buy anything, but not the waterpark bring a small kettle with you for of. Limits onLoved our stay at the Grand at Moon Palace refreshed mini-bar of hand-crafted that. View Suite on the floor implied it was lunch, we opted for a week the menu its! To leave the resort even though the big slides werent open yet that is supervised and you to. Formal dinner looking the other side of the Moon Palace resort review please.
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