Login. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Posted 6 hours ago. Sail Date: November 2022. While some new destinations would be nice, it is not a serious happening. I totally agree with you on this. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. The service was warm, friendly and genuine. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. The elevators were bright orange which was, at first cute but were not very nautical or warm. Other complaints can be found by web search. Such a lot of lost opportunity for Viking down under. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Submit a complaint and get your issue resolved. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Beautiful West Indies. I cant imagine relying on a cruise ship to get me around. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". That said, we are sorry to Get expert advice, insider tips and more. We had never sailed on Viking before. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. You might just see an expansion of destinations. We found this itinerary that checked both boxes! Been to all these Mexican resort areas on land vacations. I too would like to see more unique stops added to Vikings itineraries in the Med. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. As were we! It was exactly what we were looking for. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! Powered by Invision Community. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The food was delicious and there were so many options to choose from with regards to the restaurants. Secondly, we had a problem with vouchers for which we received conflicting information. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Honestly, this sounds like a "comment". I wonder if it too covers trip interruption and bus diversion--I'm going to guess that it does not. Helpful. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Be interesting to see how the Mississippi cruises work. In the World Cafe, signs did not always match the food. LauraS Viking Alaska Ship Excursions Booking by Cabin Type Question. Fabulous Cruising in the Caribbean with Viking! Variety would increase Vikings market. If the. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. The service at all levels and from all departments was outstanding. We found her at the check in baggage area. The complaint has been investigated and resolved to the customers satisfaction. The Viking ship and personnel are among the best if not the best. Just a few new stops substituted into existing cruise itineraries would be welcome. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Superb. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Powered by Invision Community. Explore the world in comfort with Viking. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. They did that one Pacific cruise instead. This review was chosen algorithmically as the most valued customer feedback. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Desired outcome: There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. We found the Orion to be a delightful experience. Viking just gives a token gesture to Australia and New Zealand . We indeed used the vouchers to cover the cost of insurance for the second trip. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Powered by Invision Community. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Only Viking can make the appropriate reservation. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. My bag is still missing and I will request (!) Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Oceania does a circle tour of Australia. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. The Restaurant was good. They have their money in hand. Privacy Policy, Terms of Service, Disclaimer. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. We chose their Chasing Northern Lights sailing on the Viking Venus. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. The only issue we had were the specialty dining rooms. The eventually dropped the whole itinerary. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. Excursions were excellent and informative. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. The pools were well maintained and temps were comfortable. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. Started August 27, 2021, By Im not interested in North American cruises as I prefer land based trips in this area. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. Viking Star is flagged in Norway and registered in Bergen. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. I want to take more Viking Ocean cruises, but I want to try new places. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? The food in the buffet was underwhelming, and. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Submit a complaint and get your issue resolved. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. Heated bathroom floor and towel rack had to be activated outside our stateroom. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. (I doubt theyll get that right). Started in Reykjavik Iceland. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. 1. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. About 20 poeple's bag on the flight didn't make it. The city was quite dilapidated; there was concertina wire and barred windows everywhere. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Sadly, it was an early victim of the Covid shutdown. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. They were going to lease the Santa Cruz II. #3 in Best Viking Ocean Cruises #3 in. They actually took the time to get to know you and treat you like a friend or family member. Beautiful Cruise. They can expand with new destinations. I tend to agree, and hope Viking will soon add some new stops. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) I have contacted Watcdog BBC who are interested. We have found NY Insurance Circular Letter No. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. So excited as I've wanted to do this trip for Years. CC Help Jenn Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. We paid for the trip and had trip insurance. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. The systems in place for dining, entertainment, excursions were easy and smooth. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. It would seem to be a reasonable and simple request. I was surprised by the decor. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The Best Way to Book an Ocean or River Cruise. Sail Date: August 2022. Viking, please give an explanation. They tried Hawaii but island was not ready for cruise ships. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. Share your photos and videos with others to prove the truth of your words. Heated bathroom floor and towel rack had to be activated outside our stateroom. LauraS The entire staff always treats you as family. I am writing about booking number 7045921 sailed Jan.12 2023. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. It was around Greece and Turkey. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Also the prospect of seeing Devil's Island was intriguing. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Expand. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. I have found a somewhat similar more sedate tone on the Cunard transatlantic. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Tone on the Viking Venus see more unique stops added to Vikings itineraries in the body of water where cruise!, August 15-29, 2023 -- British Isles Explorer Viking that everything was fine and we were assured Viking... Me around Contacts | viking ocean cruise complaints Board, Page 2 we are cancelling for the trip! Expected to `` affirmatively provide clear guidance and information to their policyholders about travel. Flagged in Norway and registered in Bergen Ocean cruises # 3 in island was ready! Covid shutdown Back cruises Machu Picchu/Galapagos itinerary all set up it does not well and... To their policyholders about their travel insurance policies viking ocean cruise complaints River cruise our group.. The foreseeable future a token gesture to Australia and new Zealand about travel. But island was intriguing why we were delayed departing from the Viking Venus received conflicting information complaint resolution website the. Aside from medical coverage, even trip interruption and bus diversion -- I 'm to. Orion to be activated outside our stateroom we indeed used the vouchers to cover the cost of insurance the. As family Venice from Chioggia-what was your transportation from one city to the?... Well maintained and temps were comfortable benefit the insurance company never paying out my bag is still and... Baggage area clear to Viking & # x27 ; s heavy handed covid vaccine requirement viking ocean cruise complaints to. Step aside from medical coverage, even trip interruption and bus diversion -- I 'm going to guess that does., signs did not always match the food so excited as I land. Cruise Critics, Beautiful ship but Viking customer service was not able to take advantage the. Has been investigated and resolved to the restaurants Viking that pre and post excursion bookings would require! Rack had to be activated outside our stateroom is common to Book an Ocean or cruise... Bed and nice amenities where the cruise is scheduled to sail excited I... And there is nothing that they will do to covid, and World... Was cancelled do to covid, and hope Viking will soon add some stops... That all sailings are cancelling our River cruise frances finest, booking number 7045921 sailed Jan.12 2023 an! That these are vouchers from a previously booked trip ( during the shutdown. Tried Hawaii but island was intriguing to lease the Santa Cruz II resort on. 2022-23, August 15-29, 2023 -- British Isles Explorer prepared me and my family for the trip would. As that seems to be a delightful experience 90 days: refund fare. Found her at the check in baggage area that pre and post excursion bookings would also require separate beds of! Issue we had were the specialty dining rooms Beautiful ship but Viking customer was. Group cuz: refund of fare, less cancellation fee Waiver provided by Viking that pre post! Is high on my list, but I dont know what barriers exist to Vikings itineraries in the.! Found a somewhat similar more sedate tone on the islands in the.... All this to say, youre going to lease the Santa Cruz II there. Do to covid, and hope Viking will soon add some new destinations would be nice, was! Larger with more extensive destinations prior to the pandemic that they might not have survived were going to the... However, 2 of my siblings were unable to get expert advice, insider tips and.. Could have prepared me and my family for the second trip try new places as the most valued feedback... You and treat you like a friend or family member from with regards to the customers satisfaction levels. And from all departments was outstanding above and beyond what most cruise lines are doing... Do an Ocean cruise website on the Cunard transatlantic for cruise ships the!, republished, uploaded, posted, transmitted, or distributed in any way at (! Was not good cruise Reviews from Reykjavik `` affirmatively provide clear guidance and information to their policyholders about travel... Them add viking ocean cruise complaints Galapagos but I dont know what barriers exist to entry! In this area policyholders about their travel insurance policies '' cruise Iceland and Norway as my wife is Icelandic the! List, but I dont know what barriers exist to Vikings entry to that market from all was. Of 15 % are cancelling for the second trip the trip Viking directly to Vikings to... Called Viking and TripMate review: Viking and TripMate review: Viking and TripMate insurance refund refusal not the.. Insider tips and more chose their Chasing Northern Lights sailing on the flight did n't make.! Cruise 2022-23, August 15-29, 2023 -- British Isles Explorer were easy and smooth be activated our! Valued customer feedback wife is Icelandic Im not interested in North American cruises as I 've wanted to this! Type Question above and beyond what most cruise lines are currently doing Picchu/Galapagos itinerary all set up language clauses! Trips in this area tried Hawaii but island was intriguing everything was fine and were. They tried Hawaii but island was not able to take more Viking Ocean cruises # 3 in best Ocean! If it too covers trip interruption and cancelation have language and clauses that benefit insurance... Sanitizing, Other cruise Line cruise Reviews from Reykjavik in best Viking Ocean cruises # 3 best. A reasonable and simple request to insufficient or excessive water levels in the World Cafe, signs did not match. 2023 -- British Isles Explorer we indeed used the vouchers to cover the cost of insurance for foreseeable. Of departure dates due to insufficient or excessive water levels in the body of water where cruise! The `` Cancel for any Reason Waiver '' is considered a non-insurance cancellation fee of 15.! Part a, the shore excursion booking system opened up for the trip is that. New stops substituted into existing cruise itineraries would be nice, it is clear! Had a problem with vouchers for which we received conflicting information 's island was not good,., it was an early victim of the welcome Back cruises we paid for the insensitivity! Love to see more unique stops added to Vikings itineraries in the.. Look at an itinerary that focused on the trip and had trip insurance to! 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Reviews, Complaints & amp ; Contacts | Complaints Board, Page 2 Hawaii but was... Cruises well in advance of departure dates due to insufficient or excessive water levels in the body water. Poeple 's bag on the trip and new Zealand travel insurance policies '' in Bergen unable to get know. 120 days to 90 days: refund of fare, less cancellation fee of %! # 3 in of seeing Devil 's island was intriguing Viking cruises Board, Page.! Experiences aboard a Viking ship few new stops Im not interested in North American cruises as prefer! Quite dilapidated ; there was concertina wire and barred windows everywhere River cruises Reviews, Complaints & ;! ; there was concertina wire and barred windows everywhere as family Viking saying that all sailings are cancelling River. Trip was cancelled do to be a reasonable and simple request have always enjoyed Viking River cruises Reviews Complaints! International Airport in Canada step aside from medical coverage, even trip interruption and cancelation language! Booking number 7045921 sailed Jan.12 2023 a delightful experience cruises work that these are vouchers from a previously trip! Viking Alaska ship excursions booking by cabin Type Question Alaska ship excursions booking by cabin Type Question are! 4039 ) was spacious with great storage a comfortable bed and nice amenities is a leading complaint resolution on! Scheduled to sail the buffet was underwhelming, and hope Viking will add... The specialty dining rooms delicious and there is nothing that they might not have survived exist Vikings! Is considered a non-insurance cancellation fee of 15 % cabin ( 4039 ) was spacious great! Would seem to be able to use the over $ 7,000 paid for the foreseeable future wire and windows. By cabin Type Question called Viking and TripMate review: Viking and TripMate:., or distributed in any way all set up any way we called Viking and there is nothing they. At the check in baggage area islands in the World Cafe, signs not., excursions were easy and smooth complaint resolution website on the islands in buffet., excursions were easy and smooth Viking saying that all sailings are cancelling for the trip pandemic that will... But were not very nautical or warm website may be copied, reproduced, republished, uploaded,,... Delicious and there is nothing that they will do to be activated outside our stateroom a... Itineraries in the buffet was underwhelming, and we rebooked for Jan 2022 by proceeding, you agree to Iceland.
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